Cannon Safe Failure

[Darrell]

I assume the electronic locks are cheaper to OEM than conventional combination locks. I would have bought one of those Dakota modular safes from Sportsmans Warehouse last year if it'd had a mechanical lock on it. They sell a mechanical lock for it aftermarket, but why not just install one in the first place?

http://www.dakotasafe.com/products.html

[Dedicated_Dad]

...and then from Cannon's website:
Cannon Safe is the ONLY manufacturer to offer a ZERO COST – Lifetime Replacement Policy **

Wonder what "**" says?

No doubt it's slimy as hell...

...Mr. Bane is wrong here and should reconsider his position before Cannon's lawyers pounce on him like a pack of starved lions. ..."

I can't see where he did anything but relate his experience. As he said, truth is defense against libel accusations.

I don't care how you slice it. They clearly lead you to believe if you buy their safe and it fails, they'll take care of it. The just as clearly do not.

Personally, I have added them to my ever-growing list of companies to avoid.

Sears used to sell boots wherein the "sole is guaranteed for the life of the upper." I used to work with a guy who would brag that he hadn't bought boots in 20 years - every time he'd burn a hole through the bottom with hot slag or other welding/cutting debris, he'd go get a new pair.

They know this, but they still manage to stay in business because they value their reputation for customer service. Personally I think some of it is insanity - there should be common-sense rules here - but what they're doing works.

We've become a society that thinks it makes us smart if we find some way to weasel out of a promise. It's sickening.

God help us...

DD

DD

[martini]

anyone know anything about patriot safes?

[Combat Controller]

anyone know anything about patriot safes?

I think we had a spammer one the old forum about it, but IIRC they are pretty good.

[mekender]

apparently they really screwed Mr Bane...

http://michaelbane.blogspot.com/2009/01 ... safes.html

Those rollicking guys at Cannon! They sure know how to throw a good practical joke...at least, I think it's a practical joke...

That's the only way to explain the replacement "lock" they sent me.

If you recall, when I talked to their humorously titled "Customer Service Department," the wonderfully responsive "knowledgeable service technician with the authority to fix any Cannon Safe issue on the spot," said that while I was on my own on getting the safe open, he would honor their "Lifetime Warranty" — those guys! — on manufacturing defects and send me a replacement lock that I would have to figure out how to install because Cannon doesn't care whether I remain a customer or not. He said he didn't have KABA locks — the one that failed — but he would send "an S&G."

Those jokers! I thought they'd send "an S&G," Sargent and Greenleaf, a standard safe lock found on almost everyone's safes. But those comic tricksters sent me the bottom-of-the-line LP Lock — a plastic piece of apparently made-in-China crap that you might find on those $29.95 "safes" available from the office supply store.

At first, I was taken in...I thought they actually sent me this...toy...as a lock...then I realized the joke...it's an homage to rapper Flavor Flav, whose signature outfit always included a huge clock necklace. While the original failed KABA lock is all metal, weighs almost a pound, is contoured for easy access, blah blah, the "Flavor Flav" Cannon lock weighs in at a "hefty" 2.7 ounces — perfect for hanging on a necklace! — and is genuine, authentic gold-colored plastic! Hot!

've decided to play along with the joke and ACTUALLY WEAR my "Flavor Flav" Cannon at the SHOT SHOW! Get down! YO! What a brilliant marketing plan...selling safes with toy locks you can actually wear and make a fashion statement! I'm hoping people ask me where they can get their own "Flavor Flav" Cannon Lock for the next Rave!

Thanks, Cannon! I can't get my safe open, but I'll look bad to the bone at SHOT!

Check this out!

http://1.bp.blogspot.com/_G-EWSfJ1PwE/S ... Flavor.jpg

[Catbird]

A follow up to Michael Bane's Cannon safe saga, with comments from an owner of Cannon Safes.

The Very Last Cannon Safe Story...
Okay, this is the last story, and it's here out of fairness. I spoke with Mike Baker, one of the owners of Cannon Safes, over the weekend. Obviously, he isn't a happy camper and there were some tense moments...but all in all it was a relatively cordial conversation. I told him I would give him his say on the blog, because that's only fair.

more...

[308Mike]

It's nice to know he got his safe open by following other's directions and suggestions, but you shouldn't have to do that to get to your guns.

Should he have done that in the first place?

I don't believe so...safes are expensive, ostensibly lifetime investments, and I suspect it's better to have experts work on them than ham-handed (and lucky) amatuers. I used heat sinks, but it's a crap shoot on a small circuit board...you're always risking heat damage. I'm still going to replace the lock — with a mechanical one if I can, or a top-of-the-line electronic if I can't. I will be returning the LP lock to Cannon...and I'm going to be buying a new safe at SHOT because I need the room and, in truth, I've lost a lot of faith in this one.

[SleepTech7777]

Per the warranty, the company is clear, so it seems.

But, I won't buy a safe from them because of that 'service' limitation, Customer limitation, that is...

"Save a buck, lose a Million:, so it seems...

I'll trust my useless s$%t to the one who ain't let it be stolen yet... namely ME!!!!!